Privacy Policy

Effective Date: January 13, 2026

Hawthorn & Albatross, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or opt-in to receive SMS communications from us. This policy is designed to comply with applicable laws, including those related to Application-to-Person (A2P) 10-Digit Long Code (10DLC) SMS messaging regulations in the United States.

By using our website or opting in to our SMS services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, phone number, email address, postal address, and any other details you provide when opting in to our services, such as through text-in opt-in prompted by our direct mail campaigns.

  • SMS-Specific Information: When you opt in to receive text messages (e.g., by texting a keyword like "CASH" to our designated short code or long code number from a direct mail invitation), we collect your mobile phone number and any related metadata, such as the date and time of opt-in.

  • Usage Data: Automatically collected information about your interactions with our website, including IP address, browser type, pages visited, and timestamps.

  • Other Data: Any additional information you voluntarily provide, such as feedback or inquiries.

We do not collect sensitive personal information (e.g., health data, financial details) unless explicitly required for a specific service and with your consent.

2. How We Collect Information

  • Directly from You: When you submit forms on our website, respond to direct mail by texting in to opt-in for SMS updates, or contact us.

  • Automatically: Through cookies, web beacons, and similar technologies on our website.

  • From Third Parties: We may receive information from service providers, such as mobile carriers, to verify opt-in consents and manage SMS deliveries.

For SMS opt-ins initiated via direct mail: You may receive a physical mailer from Hawthorn & Albatross, LLC inviting you to text a specific keyword (e.g., "OPTIN") to our phone number. By doing so, you provide express written consent to receive automated text messages from us at the provided mobile number.

3. How We Use Your Information

We use your information for the following purposes:

  • SMS Communications: To send you marketing messages, promotions, updates, or alerts via text message, as per your opt-in consent. Message frequency varies but is typically [insert estimated frequency, e.g., 4 messages per month]. Message and data rates may apply.

  • Service Delivery: To provide and improve our website and services, respond to inquiries, and personalize your experience.

  • Compliance and Analytics: To comply with legal requirements, analyze usage trends, and prevent fraud.

  • Marketing: With your consent, to send promotional materials via SMS or other channels.

We will not use your information for purposes beyond those described here without your additional consent.

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing purposes.

4. Consent for SMS Communications

By opting in via text message (e.g., responding to our direct mail by texting a keyword to our number), you provide express consent to receive automated marketing text messages from Hawthorn & Albatross, LLC at the mobile number you provide. This consent is not a condition of purchase. You represent that you are the authorized user of the mobile number and are at least 18 years old.

  • Opt-In Process: Opt-in is confirmed upon receipt of your initial text message. We will send a confirmation message outlining message frequency, costs (standard rates apply), and opt-out instructions.

  • Message Content: Messages may include promotions, news, or service updates related to Hawthorn & Albatross, LLC.

  • No Sharing for Marketing: We do not share your mobile number with third parties for their own marketing purposes without your explicit consent.

5. Opt-Out and Your Rights

You have the right to control your personal information:

  • SMS Opt-Out: Reply "STOP" to any SMS message from us at any time to unsubscribe. You may also text "HELP" for assistance or contact us directly (see Section 10). Upon opt-out, we will cease sending marketing SMS messages, though we may send a one-time confirmation.

  • Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us.

  • Do Not Sell My Personal Information: We do not sell your personal information. If this changes, we will provide opt-out options as required by law (e.g., CCPA/CPRA for California residents).

  • Withdrawal of Consent: You can withdraw consent at any time, though this may limit our ability to provide certain services.

6. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with SMS delivery (e.g., mobile carriers, messaging platforms), website hosting, analytics, or other operations. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

  • Legal Requirements: If required by law, subpoena, or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets involving Hawthorn & Albatross, LLC.

We do not share your mobile number with unaffiliated third parties for their independent marketing use.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. For SMS, we comply with carrier guidelines and A2P 10DLC standards to ensure secure messaging.

8. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or SMS opt-in/opt-out, please contact us at:

Hawthorn & Albatross, LLC. 9815 Carroll Canyon Rd Suite 206, San Diego, CA 92131 Email: office@hawthornandalbatross.com Phone: 619-215-0677

For SMS-specific inquiries, text "HELP" to our messaging number or reply to any message.

This Privacy Policy is governed by the laws of the State of California without regard to conflict of law principles.

Thank you for trusting Hawthorn & Albatross, LLC with your information.